Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the details of the Grievance Officer for House of Saatvik are provided below.

Grievance Officer Details

Name: Kushal Ruia
Designation: Founder, House of Saatvik
Email: kushalruia@outlook.com
Address: Kolkata, West Bengal, India

How to Raise a Grievance

If you have an unresolved complaint or concern regarding your order, a product, or our services, please write to the Grievance Officer at the email address above with the following details:

Your full name and contact number
Order number (if applicable)
A clear description of your grievance

Resolution Timeline

All grievances will be acknowledged within 48 hours of receipt and resolved within 30 days, in accordance with applicable law.

Last updated: June 2026